Privacy Policy

1. Introduction and Scope

jupe88 ("we," "us," or "our") operates an online gaming platform serving Indonesian players aged 21 and above. This Privacy Policy applies to all personal information collected through our website at jupe88.cam, mobile applications, customer support channels, and any other services we provide.

By creating an account or using jupe88 services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with this policy, you must not use our services.

This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of the jupe88 platform. Together, these documents constitute the complete agreement between you and jupe88 regarding data privacy and service usage.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a jupe88 account, we collect the following personal information:

• Identity Information: Full legal name, date of birth, gender, nationality, government-issued identification number (KTP, passport, or driver's license number)
• Contact Information: Email address, mobile phone number, residential address including city and postal code
• Account Credentials: Username, password, and security questions/answers
• Financial Information: Bank account details (account number, bank name, account holder name), e-wallet information (OVO, DANA, GoPay account identifiers), payment card details (processed through third-party PCI DSS-compliant processors—we do not store complete card numbers or CVV codes)
• Verification Documents: Copies of government ID, proof of address documents (utility bills, bank statements), and payment method verification documents

2.2 Information Collected Automatically

When you access jupe88, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, unique device identifiers, mobile network information
• Usage Data: Pages visited, games played, betting history, deposit and withdrawal transactions, session duration, click patterns, feature usage statistics
• Location Data: IP address, geographic location (city/region level), time zone, language preferences
• Log Data: Server logs including timestamps, error messages, system performance metrics
• Communication Records: Live chat transcripts, email correspondence, support ticket history, phone call recordings (with your consent)

2.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Identity verification service providers who confirm your age and identity
• Payment processors (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay) who provide transaction status and verification data
• Fraud prevention services that provide risk assessment data
• Marketing partners (only if you have consented to receive third-party marketing)

3. How We Use Your Information

jupe88 uses your personal information for the following purposes:

3.1 Service Provision and Account Management

• Create and maintain your player account
• Verify your identity and age to comply with regulatory requirements
• Process deposits, withdrawals, and gaming transactions
• Provide customer support and respond to your inquiries
• Administer bonuses, promotions, and loyalty programs
• Manage responsible gaming tools including deposit limits and self-exclusion

3.2 Legal and Regulatory Compliance

• Comply with Know Your Customer (KYC) and anti-money laundering (AML) regulations
• Prevent fraud, money laundering, and other illegal activities
• Enforce our Terms & Conditions and other policies
• Respond to legal requests from law enforcement or government authorities
• Maintain records as required by gaming license obligations

3.3 Platform Improvement and Analytics

• Analyze usage patterns to improve platform functionality and user experience
• Conduct research and statistical analysis to optimize game offerings
• Test new features and troubleshoot technical issues
• Monitor platform security and detect system vulnerabilities

3.4 Marketing and Communications

• Send you promotional offers, bonus notifications, and news about jupe88 (you may opt out)
• Personalize content and game recommendations based on your preferences
• Notify you about account activity, policy changes, and important service updates
• Conduct customer satisfaction surveys (participation is voluntary)

4. Data Sharing and Disclosure

jupe88 does not sell your personal information to third parties. However, we may share your data with the following categories of recipients:

4.1 Service Providers and Business Partners

• Payment Processors: We share necessary financial information with banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process your transactions
• Game Providers: Your username and betting data are shared with third-party game studios to enable gameplay
• Identity Verification Services: We share identification documents with specialized verification providers to confirm your age and identity
• Cloud Hosting Providers: Our platform infrastructure is hosted on secure cloud servers operated by reputable providers
• Customer Support Tools: Live chat and support ticket systems operated by third-party software providers

4.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, law enforcement agencies, or regulatory bodies when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or regulatory requests
• Protect the rights, property, or safety of jupe88, our users, or the public
• Prevent or investigate fraud, security breaches, or illegal activities
• Enforce our Terms & Conditions or other agreements

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and prominent notice on our platform before your information is transferred and becomes subject to a different privacy policy.

5. Data Security Measures

jupe88 implements comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

5.1 Technical Safeguards

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard 256-bit SSL/TLS protocols. Sensitive data stored in our databases is encrypted at rest.
• Access Controls: We implement role-based access controls ensuring that only authorized personnel with legitimate business needs can access personal information. All access is logged and monitored.
• Firewall Protection: Our servers are protected by advanced firewalls and intrusion detection systems that monitor and block suspicious activity.
• Regular Security Audits: Independent security experts conduct regular penetration testing and vulnerability assessments of our systems.
• Secure Authentication: We use multi-factor authentication for administrative access and encourage users to enable two-factor authentication on their accounts.

5.2 Organizational Safeguards

• All employees with access to personal data undergo background checks and sign confidentiality agreements
• Staff receive regular training on data protection practices and security protocols
• We maintain incident response procedures to address potential data breaches promptly
• Data retention policies ensure personal information is not kept longer than necessary

5.3 Payment Security

jupe88 partners exclusively with PCI DSS-compliant payment processors. We do not store complete credit card numbers or CVV codes on our servers. All payment data is tokenized and processed securely through certified third-party gateways.

6. Your Privacy Rights

As a jupe88 user, you have the following rights regarding your personal information:

6.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can access most of your account information directly through your account dashboard. For comprehensive data access requests, contact our support team at [email protected]. We will provide the requested information within 30 days.

6.2 Right to Rectification

If any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most information through your account settings. For changes requiring verification (such as name or date of birth), contact customer support with supporting documentation.

6.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal information by closing your account. However, we may retain certain data where legally required for regulatory compliance, fraud prevention, or to resolve disputes. Retained data includes transaction history, KYC documents, and records necessary to comply with anti-money laundering obligations (typically 5 years).

6.4 Right to Restrict Processing

You can request that we limit how we use your personal information in certain circumstances, such as when you contest the accuracy of data or object to our processing activities. During the restriction period, we will store the data but not actively process it except with your consent.

6.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format (such as CSV or JSON) and to transmit that data to another service provider. This right applies to information you have provided to us with your consent or as necessary for contract performance.

6.6 Right to Object

You may object to processing of your personal information for direct marketing purposes at any time. You can opt out of marketing communications by clicking the unsubscribe link in promotional emails or adjusting your communication preferences in account settings. Note that you cannot opt out of essential service communications (such as security alerts or transaction confirmations).

6.7 Exercising Your Rights

To exercise any of these rights, please contact us at [email protected] with your full name, username, and description of your request. We may require identity verification to prevent unauthorized access to your information. We will respond to all requests within 30 days.

7. Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They allow us to recognize your device and remember your preferences, improving your user experience and platform functionality.

7.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for platform functionality, account login, and security features	Session or up to 1 year
Performance Cookies	Analyze platform usage, identify technical issues, and measure page load times	Up to 2 years
Functionality Cookies	Remember your preferences such as language, currency display, and game favorites	Up to 1 year
Marketing Cookies	Track promotional campaign effectiveness and personalize advertisements	Up to 1 year

7.3 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Note that disabling essential cookies may prevent you from using certain features of the jupe88 platform. Instructions for managing cookies in popular browsers:

• Chrome: Settings > Privacy and Security > Cookies and other site data
• Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Cookies and website data
• Edge: Settings > Cookies and site permissions > Cookies and site data

8. Data Retention

jupe88 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law:

• Active Accounts: Personal information is retained while your account is active and for a reasonable period thereafter to handle any disputes or inquiries
• Closed Accounts: After voluntary account closure, most data is deleted within 30 days, except as noted below
• Regulatory Requirements: Transaction history, KYC documents, and anti-fraud records are retained for 5 years as required by gaming regulations and anti-money laundering laws
• Legal Claims: Data may be retained longer if necessary to establish, exercise, or defend legal claims
• Marketing Data: If you opt out of marketing communications, your contact information is added to a suppression list (retained indefinitely to honor your opt-out preference)

9. Children's Privacy

jupe88 services are strictly intended for adults aged 21 and above. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete that information and close the associated account. If you believe a person under 21 has registered an account, please contact us immediately at [email protected].

10. International Data Transfers

jupe88 primarily serves Indonesian residents, and your data is stored on servers located in secure data centers. However, some of our service providers (such as cloud hosting platforms or software providers) may be located outside Indonesia. When we transfer your data internationally, we ensure adequate safeguards are in place through:

• Standard contractual clauses approved by data protection authorities
• Verification that recipient countries provide adequate data protection
• Implementation of technical and organizational security measures

11. Changes to This Privacy Policy

jupe88 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:

• Sending an email to the address associated with your account
• Displaying a prominent notice on our platform
• Updating the "Last Updated" date at the top of this policy

We encourage you to review this Privacy Policy periodically. Your continued use of jupe88 services after notification of changes constitutes acceptance of the updated policy. If you do not agree with the changes, you must stop using our services and close your account.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected] (Privacy-related inquiries will be prioritized)
• Live Chat: Available 24/7 through the platform (select "Privacy & Data Protection" category)
• Response Time: We aim to respond to all privacy inquiries within 48 hours

For formal data subject access requests or complaints regarding our data handling practices, please use the subject line "PRIVACY REQUEST" in your email to ensure prompt routing to our data protection team.